Returns, Exchanges & Order Cancellations

We want you to love your purchase. If there's ever an issue with your order, please get in touch. We're committed to making it right whenever possible.

Order Holds & Cancellations

We kindly ask that pickup orders be collected within 7 days of receiving notification that they are ready. Orders that remain uncollected for an extended period are subject to cancellation, with refund issued as store credit.

Orders cancelled after being prepared for pickup or after delivery has been scheduled will be refunded as store credit and may be subject to a restocking fee. 

Delivery charges are non-refundable once delivery has been completed.

Plants

If there's an issue with your plant

If you have any issues with the condition of your plants, the health of your plants, or potential pests that may have accompanied your plants, please contact us immediately. Plant care is an integral part of the long-term health of your plants and we cannot offer refunds for issues that arise where we haven’t been notified within 7 days of delivery/pickup.

Depending on the circumstances, we may offer:

• A replacement for pickup or delivery (delivery charges apply)
• Store credit if returning the plant isn't possible
• A refund to your original payment method if the plant is returned to our store

Because plants are living products, we aren't able to offer refunds or exchanges for concerns reported after 7 days, or for issues resulting from improper care, environmental conditions, or other circumstances outside of our control.

Please note: As living products, every plant is unique. Natural variations in size, fullness, shape, colour, and minor cosmetic characteristics are normal and are not considered defects.

If you've changed your mind

Sometimes it just doesn’t look how you wished it would look, it won’t fit in the pot, or it isn’t the right plant for the conditions in your house. You have 14 days to exchange or return it for a refund in the form of store credit.

Plants may be returned or exchanged for store credit, provided they:

• Are in their original nursery pot.
• Have not been transplanted, repotted, or significantly pruned.
• Are in saleable condition, with no signs of damage, neglect, or pest infestation.

If you're unable to return the plant yourself, we're happy to arrange pickup for an additional fee.

Pots, Accessories & Other Merchandise

Unused, non-sale merchandise may be returned or exchanged within 14 days of receiving your order (or being notified that your pickup order is ready), provided it is in its original condition and packaging.

Refunds for eligible merchandise will be issued to the original payment method.

Sale, Discounted & Special Order Items

• Plants purchased at a discounted price or through promotional pricing are eligible for store credit only, where applicable.
• Sale merchandise (non-plant items) is final sale.
• Special order and imported items cannot be cancelled within 10 days of their scheduled arrival and may be subject to a cancellation fee to recover costs already incurred.

Delivery & Returns

Please inspect your order as soon as possible after receiving it. If you notice any concerns, contact us within the applicable return window so we can assist.

If a return or exchange requires us to collect or redeliver a plant, applicable delivery charges may apply.

Non-Returnable Items

The following items are final sale:

• Gift cards
• Custom-planted arrangements
• Special order and imported items
• Repotting and planting services
• Plant care and maintenance services

Proof of Purchase

A valid receipt or proof of purchase is required for all returns, exchanges, and eligible cancellations.

Returns require a receipt for proof of purchase.

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Last update: July, 2026