Returns, Exchanges & Refunds Policy
Last update: Feb 20, 2022
Plant Returns, Exchanges & Refunds Policy
Because plants are perishable and we cannot verify they're properly cared for once they leave our possession, we do not offer returns, exchanges or refunds on plants unless there are extreme extenuating circumstances (damage during delivery, for example).
General Returns, Exchanges & Refunds Policy
Note: Our General Returns, Exchanges & Refunds Policy applies to all items other than plants.
If you're unsatisfied with your purchase for any reason, you have 14 days from the time of purchase to return it to the location you purchased it from.
To be eligible for a return and a potential refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer unless directed to do so by a member of our team.
General Return, Exchange & Refund Exemptions
We do not allow for returns, exchanges or provide refunds for the following scenarios:
- Perishable goods such as food
- Intimate or sanitary goods
- Skin care and beauty products
- Items that have been opened and/or used
- Items that are damaged
- Gift cards are not eligible for returns or refunds
- Items that are on sale or discounted cannot be returned or refunded
If you have any questions or concerns, our team is standing by to help. See our Contact Us page to get in touch with us.