Privacy Policy

Last update: October 29, 2020

Promise Supply and its affiliates (collectively “Promise Supply”, “we” and “us”) respect your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://promisesupply.ca/ (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SMS Marketing Privacy Policy

Effective Date: September 3, 2023

Thank you for choosing Promise Supply for your shopping needs. This Privacy Policy outlines how we use SMS marketing to communicate with our customers in Canada. Please read this policy carefully to understand how we collect, use, and protect your personal information in the context of SMS marketing.

1. Consent

By providing your mobile phone number and opting in to receive SMS marketing messages from Promise Supply, you give us your explicit consent to send you promotional and marketing messages via text. You may opt out of receiving these messages at any time by following the instructions provided in the SMS or by contacting us using the information in Section 6.

2. Information Collected

When you provide your mobile phone number and opt in for SMS marketing, we may collect the following information:

  • Mobile phone number
  • First name (if provided)
  • Purchase history (if applicable)
  • Location data for personalized offers (if applicable)

3. Purpose of SMS Marketing

We use SMS marketing to:

  • Send you promotional offers, discounts, and updates about our products and services
  • Notify you about sales events, new arrivals, and special promotions
  • Provide personalized recommendations based on your purchase history and preferences
  • Enhance your shopping experience with Promise Supply

4. Frequency of Messages

The frequency of SMS messages you receive from Promise Supply will vary depending on our promotional schedule. You can expect to receive messages that align with our marketing campaigns and product releases.

5. Data Security

We take your privacy seriously and implement security measures to protect the personal information you provide. Your mobile phone number and associated data will be stored securely in accordance with applicable data protection laws.

6. Opt-Out and Unsubscribe

If you wish to stop receiving SMS marketing messages from Promise Supply, you can:

  • Reply with "STOP" to any SMS message you receive from us
  • Contact our customer support team at concierge@promisesupply.ca
  • Adjust your communication preferences in your Promise Supply account settings

Please note that even if you opt out of receiving marketing messages, you may still receive transactional messages related to your orders or account.

7. Third-Party Access

Promise Supply does not share, sell, or trade your mobile phone number or other personal information with third parties for their marketing purposes without your consent.

8. Changes to Privacy Policy

We may update this SMS Marketing Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via SMS or other appropriate channels.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Privacy Officer, David King, at:

David King Email: concierge@promisesupply.ca Physical Address: 28 Bathurst Street, Toronto, Ontario, M5V 0C3

By providing this Privacy Policy, Promise Supply aims to maintain transparency and provide clear information about how we use SMS marketing to engage with our valued customers in Canada.

Email Marketing Privacy Policy

Effective Date: September 3, 2023

Thank you for choosing Promise Supply for your shopping needs. This Privacy Policy outlines how we use email marketing to communicate with our customers in Canada. Please read this policy carefully to understand how we collect, use, and protect your personal information in the context of email marketing.

1. Consent

By providing your email address and subscribing to receive email marketing messages from Promise Supply, you give us your explicit consent to send you promotional and marketing emails. You may opt out of receiving these emails at any time by clicking the "unsubscribe" link provided in the email or by contacting us using the information in Section 6.

2. Information Collected

When you subscribe to our email marketing, we may collect the following information:

  • Email address
  • First name (if provided)
  • Purchase history (if applicable)
  • Location data for personalized offers (if applicable)

3. Purpose of Email Marketing

We use email marketing to:

  • Send you promotional offers, discounts, and updates about our products and services
  • Notify you about sales events, new arrivals, and special promotions
  • Provide personalized recommendations based on your purchase history and preferences
  • Enhance your shopping experience with Promise Supply

4. Frequency of Emails

The frequency of email messages you receive from Promise Supply will vary depending on our promotional schedule. You can expect to receive emails that align with our marketing campaigns and product releases.

5. Data Security

We take your privacy seriously and implement security measures to protect the personal information you provide. Your email address and associated data will be stored securely in accordance with applicable data protection laws.

6. Opt-Out and Unsubscribe

If you wish to stop receiving email marketing messages from Promise Supply, you can:

  • Click the "unsubscribe" link provided in any marketing email you receive from us
  • Contact our customer support team at concierge@promisesupply.ca
  • Adjust your communication preferences in your Promise Supply account settings

Please note that even if you opt out of receiving marketing emails, you may still receive transactional emails related to your orders or account.

7. Third-Party Access

Promise Supply does not share, sell, or trade your email address or other personal information with third parties for their marketing purposes without your consent.

8. Changes to Privacy Policy

We may update this Email Marketing Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via email or other appropriate channels.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Privacy Officer, David King, at:

David King
Email: concierge@promisesupply.ca
Physical Address: 28 Bathurst Street, Toronto, Ontario, M5V 0C3

By providing this Privacy Policy, Promise Supply aims to maintain transparency and provide clear information about how we use email marketing to engage with our valued customers in Canada.

How we share your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site—you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of majority in Ontario, Canada.

Changes to our Privacy Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. 

Contact Us

If you have questions about our Privacy Policy, see our Contact Us page to get in touch.